Get In Touch
+48579304341
+44205588898
info@hormuudglobal.com
hormuudglobal@gmail.com
Germany | Berlin
Frequently Asked Questions (FAQ)
Hormuud Global – Your Trusted Online Fashion Destination
🛒 Ordering & Shopping
Q1: How do I place an order?
A: Browse our collections, select your size and item, add to cart, and proceed to checkout. You’ll get a confirmation email once your order is placed.
Q2: Can I customize my order or request a custom design?
A: Yes! Visit our Custom Design page or contact us via WhatsApp to submit your idea or request a consultation.
Q3: Do I need an account to shop?
A: No, but we recommend creating an account for faster checkout and easier tracking.
🌍 Shipping & Delivery
Q4: Do you ship internationally?
A: Yes, we ship worldwide. Rates and delivery time depend on your country and shipping method.
Q5: How long does delivery take?
A: Standard: 5–12 business days. Custom orders: 10–21 business days. Tracking details are emailed to you after shipping.
Q6: How do I track my order?
A: You’ll receive a tracking link by email or SMS once your order ships.
👗 Sizing & Custom Fit
Q7: What size should I order?
A: Use our Size Guide on product pages. For custom designs, we’ll request your measurements after checkout.
Q8: Can I send my own measurements?
A: Absolutely! You can send your body measurements by email or WhatsApp for a perfect custom fit.
🔁 Returns & Exchanges
Q9: What is your return policy?
A: Standard items can be returned within 7 days. Custom orders are non-refundable unless there’s a production error.
Q10: How do I request a return?
A: Contact us at returns@hormuudglobal.com or message us via WhatsApp to initiate the return process.
💳 Payment & Security
Q11: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, Mobile Money (Hormuud, MPESA), and bank transfers for large orders.
Q12: Is my payment information secure?
A: Yes. Our site uses secure SSL encryption and trusted payment gateways to protect your information.
🧵 Custom Designs
Q13: How does the custom design process work?
A: Send us your idea or inspiration photo. We’ll confirm design and measurements, create your outfit, and ship it to your location.
